Shipping & Delivery

Shipping & Delivery

At LumiPaw, we want getting everyday essentials for your pets to feel simple. Most orders are processed and prepared for shipment within 1–2 business days.

Shipping Rates

Free Standard Shipping on Orders Over $50: Orders with a qualifying merchandise subtotal of $50 or more receive free standard shipping.

Flat Rate Shipping for Orders Under $50: Orders below the free-shipping threshold are charged a flat standard shipping rate of $4.99, shown at checkout.

Order Processing

Orders are normally processed on business days, excluding weekends and public holidays. During launches, holidays, or high-volume periods, processing may take slightly longer.

Order Cancellations and Changes

Because we begin processing orders quickly, cancellation or address-change requests must be submitted as soon as possible.

  • Within 1–2 hours of placing your order: Contact us at baimatschetter647@gmail.com. We will do our best to make the requested change before fulfillment begins.
  • After shipment: Once an order has been handed to the carrier, it generally cannot be canceled or redirected by us. If you no longer want the item, please wait for delivery and then follow our Returns & Refunds Policy.

Estimated Delivery Times

The following are typical transit estimates after the order has been processed. They are not guarantees:

  • United States: 3–5 business days
  • Canada: 7–12 business days
  • Europe: 5–9 business days
  • United Kingdom: 5–9 business days
  • Australia & New Zealand: 6–12 business days

Peak Seasons and Delays

Delivery may take longer during holidays, severe weather, customs congestion, carrier disruptions, or other high-volume periods. International orders may also be affected by customs clearance procedures in the destination country.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email with a tracking number or tracking link after your package leaves the fulfillment facility. Tracking information can sometimes take 24–48 hours to update after the carrier receives the parcel.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate before placing an order. LumiPaw is not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied at checkout. Contact us immediately if you notice an error.

International Duties and Taxes

Depending on the destination, customs duties, import taxes, or other local charges may apply. Unless explicitly collected at checkout or otherwise stated, these charges are the customer’s responsibility.

Contact Us

If you have questions about shipping, tracking, or an order change, contact us at baimatschetter647@gmail.com or call +1 302-259-8170.