Returns & Refunds

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn where applicable, with any original tags, accessories, manuals, and packaging. You will also need your order number or other proof of purchase.

How to Start a Return

To request a return, contact us at baimatschetter647@gmail.com. Please include your order number and a brief explanation of the reason for the return.

If the return is approved, we will provide return instructions and the appropriate return address. Please do not send products back before receiving authorization from us, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number together with clear photos or video showing the issue. We will review the case and work with you on an appropriate solution.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return once opened or used. Personalized or custom-made items, gift cards, final-sale items, and products that cannot be safely resold may also be non-returnable unless they arrive damaged or defective. If you are unsure whether a product is eligible, contact us before returning it.

Exchanges

The fastest way to receive a different item is usually to return the original item after approval and place a new order separately. If an exchange option is available for your order, our support team will let you know.

European Union 14-Day Cooling-Off Period

If your order is delivered to the European Union and applicable consumer law gives you a statutory right to cancel your purchase, you may exercise that right within the required legal period. Products must generally be returned in their original condition, subject to any rights that cannot legally be limited.

Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund, plus any additional time required by your bank or payment provider.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact baimatschetter647@gmail.com.

Return Shipping

Return shipping responsibility depends on the reason for the return and applicable consumer law. If the return is due to an error on our part or an item that arrived damaged or defective, we will provide the appropriate instructions. For returns due to a change of mind, return shipping costs may be the customer’s responsibility unless otherwise required by law.

Questions

For return or refund questions, email us at baimatschetter647@gmail.com or call +1 302-259-8170.